DELIVERY
Our standard economy delivery service (stock permitting) aims to deliver your order within 3-5 working days (excluding weekends). Orders placed on Saturdays will typically be dispatched on Monday or Tuesday. This service includes delivery to the UK mainland, Scottish Highlands & Islands, and Northern Ireland.
Deliveries are handled by third-party courier services such as Interhaul or Palletline networks, not directly by MTS Trade Supplies Ltd. As such, MTS Trade Supplies Ltd does not accept liability for any issues arising during delivery; any such matters must be addressed with the pallet network companies mentioned above.
Our premium delivery service (where available) is offered at an additional charge of £49.99, allowing you to select a preferred delivery date and time. This service is only available for select items.
Note: Orders to Northern Ireland require an EORI number before shipment can be processed. Due to customs clearance, deliveries to Northern Ireland may take up to 7 working days.
RETURNS
Please note that returns are not accepted. If any items arrive damaged, you must report the issue within 6 hours of receiving the item. We track delivery times using Proof of Delivery (POD) to verify the time of arrival. Any damage reported after this time frame will not be eligible for further action, as we cannot verify whether the damage occurred during delivery or after the item was in the customer’s possession.
Upon receipt of a report of a damaged item, an investigation will be conducted to determine the cause. Depending on the outcome, appropriate action will be taken, such as a refund of postage if the fault lies with the delivery company, or addressing the issue if the damage occurred during manufacturing.
If an item is no longer required upon delivery, a credit note will be issued for use on future purchases.
